Reservation

General Terms

 

Prices

All prices are in € (euros) and include VAT and tourism tax.

 

Tourist tax

The payment of tourist tax is included in the price. This currently amounts to 1.27 € per adult per day. Children up to the age of 7 do not have to pay this tax and children aged between 7 and 18 have a 50% discount.

 

Reservation and payment

Please confirm your reservation with a valid credit card which we verify by pre-authorising the amount due. We need your credit card number, the dates of its validity and the CVC code. Please use the same credit card when you pay upon registration. You pay for your stay upon arrival. We accept payment by credit card or by cash. If you have any further demands or wishes please tell us before you confirm your reservation.

 

Cancellation policy

Cancellation of your reservation is free up to 14 days before your planned arrival. If you cancel your reservation 14 days or less before your planned arrival, we will debit your account to the full cost of the reservation. In the event of you leaving early, we retain the full payment for the stay. We reserve the right to cancel your reservation and in special circumstances to cancel or change it. If we cancel your reservation we are bound to find you equivalent or better accommodation at an equal or lower price and organise your transport there. Tromostovje takes no responsibility for any inconvenience caused by the guest not receiving notice of the change due to incorrect contact details.

 

Check-in

It is possible to register from 15:00 onwards. We do not have a 24 hour reception so we please ask you to tell us your exact time of arrival up to 12 hours before registering. If you arrive without giving us prior notice you may have to wait up to one hour to register. Thank you for your understanding. It is possible to arrive earlier if you give prior notice and if the apartment is vacant. Upon arrival, guests are registered with the police. We will need the ID or passport details of all guests who will be staying in the apartment. Only guests who have registered at the reception are allowed to stay in the apartment. Tromostovje bears no responsibility for persons who do not register. Persons that are not registered but stay in the apartments without the knowledge of Tromostovje are materially and legally responsible for their registration. The owner retains the right to forbid entry or dismiss a whole group if the number of persons surpasses the number stipulated in the reservation.

 

Check-out

Please vacate the apartment by 10:00am. Depending on the availability of the apartment and if a supplement is paid, it may be possible to check out later.

 

Breakfast

Breakfast is not included in the price and costs 15€ per person. If you would like a buffet continental breakfast, please let us know when you make your reservation or when you arrive in the apartment. Breakfast will be served in the hotel Vander, only 100m away from the apartment.

 

Housekeeping service

The apartment is cleaned throughout after every check-out. During your stay we will change used towels and empty the bins on a daily basis. An additional daily housekeeping service is possible to arrange upon arrival and payment of a supplement. If you stay for six nights or more, we will clean your whole apartment on the fifth day and change your bed linen and towels.

 

Washing

If you wish, we can arrange for your clothes to be washed. Prepare what you would like washing and tell us by when you would like it to be washed and ironed and we will do our very best. This service is offered by a private laundry and we are not responsible for any mistakes or complications.

 

Complaints

Any demands for compensation or complaints must be filed at the reception during the time of your stay. We can accept any later demands for compensation.

 

Personal belongings

We cannot be held responsible for the theft of personal belongings, valuables and documents from the apartments or from vehicles. You can store personal belongings or valuables in the apartment safe. We are not responsible for any forgotten belongings.

 

Safe

The use of the safe is your own responsibility. If complications arise and professional staff must be called, all costs are covered by the guest.

 

Damage

The guest is responsible for any damage caused by him or by those he is responsible for or that visit him. The guest must use all appliances in the apartment in compliance with directions for safe use. If any installation, item of furniture, appliance or other object in the apartment disappears or is damaged please inform us on the following number +386 51247019. If the guest causes damage either wilfully or by accident, he is bound to provide compensation.

 

Right of entry

We retain the right for the owner and maintenance staff to enter the apartment for urgent maintenance work or for carrying out a check.

 

Personal data

We protect all information about our guests in compliance with the law governing the protection of personal data (Uradni list RS no. 86/04 and 67/07). It is considered that by accepting the offer, the guest also agrees to this information being used for the purposes of statistical analysis and publicising our offer. If the guest does not want this, he may express this upon registration. This does not apply to passing on personal data to the police.

 

Cancelling your reservation

We reserve the right to cancel your reservation and in special circumstances to cancel or change it. If we cancel your reservation we are bound to find you equivalent or better accommodation at an equal or lower price and organise your transport there.
Tromostovje takes no responsibility for any inconvenience caused by the guest not receiving notice of the change due to incorrect contact details.

 

Copyright

All information, logos and photographs featured on this website belong to Družina d.o.o. and are legally copyrighted and protected as forms of intellectual property.

Photographs of Ljubljana are the property of Institute Turizem Ljubljana Tourism , photo: D.Wedam.

Photos of Bled are the property of Institute Turizem Bled.

Photos of the Potojna Cave and Predjama castle are the property of company Postojnska jama d.d.

 

Limits of responsibility

Tromostovje will strive to provide accurate and prompt details on its website. However, we warn the user that details and texts are of an informative nature so we cannot guarantee or take any responsibility regarding their accuracy and the integrity of the website. Use of the content on our website is one’s own responsibility. Tromostovje is not responsible for possible temporary non-functioning of the website, for possible inaccuracy of information and also for any possible detriment due to the use of inaccurate or incomplete information. Also exempt from responsibility is any other legal or physical entity that cooperated in creating this website. For these reasons we cannot answer for any detriment or discomfort stemming from the website, from access to it and/or its use and/or the inability to use information on this website and/or for any mistakes or deficiencies in its content, regardless of whether they were informed of the possibility of such detriment. The website www.tromostovje.com also features links to other websites. However, Tromostovje cannot answer for the accuracy of information gathered from these websites. Neither can it answer for the accuracy of information acquired from websites to which it provides links or references and takes no responsibility for the protection of data on these websites. Tromostovje retains the right to change, add or remove content from its website at any time and in any way, partially or completely, regardless of the reason and without prior warning.